Frequently Asked Questions
Discover everything you need to know about our whimsical stationery and lifestyle collections.
What is the typical shipping time for my order?
Standard shipping usually takes 5-7 business days within North America, while international orders can take 10-21 business days depending on customs processing.
Do you offer returns or exchanges on ink and pens?
Due to the nature of our products, we offer a 30-day return policy on unused and unopened items in their original packaging. Ink bottles must have the safety seal intact.
Are your fountain pen inks safe for all pen brands?
Yes, our high-quality, water-based inks are formulated to be compatible with all standard fountain pens, though we recommend regular cleaning to prevent pigment buildup.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my package once it has shipped?
Once your order is processed, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery's progress.
Does Ferris Wheel Press ship internationally?
We proudly ship to stationery enthusiasts worldwide. Please note that international customers are responsible for any applicable customs duties or import taxes.